Referring Clients (FAQ)

Q: What services are available for an individual at CityLink Center?

A: CityLink Center provides integrated services across our core and supporting services which include: workforce development, financial education, education, childcare, wellness, transportation, and housing advocacy.

Q: Who is eligible to receive services at CityLink Center?

A: In order to access services at CityLink, clients must be at least 18 years of age with an income of at or below 250% of the Federal Poverty Level.  We also require that clients have stable housing, are not participating in the use of illegal substances, and are mentally stable.  Due to the rigor of the programs and the level of engagement that CityLink Partners require, it would be a disservice to enroll a client for services if these areas are not stable.  If an individual is currently in crisis in these areas, please consider referring them to an organization that specializes in these services. Once an individual demonstrates stability in these areas, CityLink Center welcomes them to engage in services.

Q: Do you only serve residents of the city of Cincinnati?

A: No. CItyLink Center is not limited in this way. CityLink is able to serve clients in Cincinnati as well as neighboring counties and states; however, transportation and community agencies that provide similar services should be considered.  For example, if an individual lives in Northern Kentucky, Brighton Center may be a better referral as they have a similar model and will be in closer proximity to client’s residence.

Q: Do you offer emergency assistance for rent and utilities to individuals?

A: No.  CityLink provides access to partner services for individuals who have become clients at CityLink.  If an individual is in need of emergency assistance, they may be best served by a referral from their social service provider or congregation to community agencies that provide emergency assistance to address their crisis. CityLink Center clients will receive similar referrals from their service coordinator to strategic referral agencies in the community who provide these resources.

Q: What is the process to refer a client to CityLink?

A: The entry point for individuals to access CityLink services is to schedule and attend an Info Session. Info Sessions are on Mondays at 10:00am and Wednesdays at 6:00pm lasting approximately 2 hours.  Individuals can be scheduled for an info session by calling 513.357.2000, or by walking into CityLink.

Q: How can my organization become a referral partner with CityLink?

A: For churches and organizations that have a high level of clients interested in CityLink, we have a formalized referral training process.  This process helps ensure that organizations are set up for successful referrals that are a productive use of their time, their clients’ time, and our team’s time.  If your organization is interested in becoming a referral partner with CityLink, for churches please contact Jim Strayhorn for social service agencies, please contact Dani Watkins

Q: What is the client’s experience once they are scheduled for an Info Session?

A: Clients will attend an Info Session, sign a commitment document, and be scheduled for an intake and assessment appointment with a service coordinator.  From this assessment, the client and the service coordinator will develop a service plan and schedule the client for integrated services in the center.  Clients will identify a primary goal in accessing one of our core resource areas which include financial education, employment, or education.

Q: Does CityLink have materials available for me to share with my client?

Yes, clients and providers can access information through our website at CityLink will also be distributing materials to community social service agencies and congregations.  If you would like to request materials, email

Q: How can my church/social service agency partner with CityLink?

As a city-wide effort to eradicate poverty in our city, CityLink anticipates great partnership with community agencies and local congregations.  If your congregation is interested in partnering with CityLink, contact Jim Strayhorn  If you are a social service agency, you can contact Dani Watkins