At CityLink, our Service Coordination Team plays an integral role in preparing our clients for success. When new clients enter our doors, the SC Team is responsible for supporting them in identifying their needs and desired outcomes. As the front line of CityLink’s unique service integration model, our Service Coordinators serve as a single and familiar point of contact for all CityLink services and partner organizations. Under one roof, our clients are able to access various resources while having the individualized care and attention of a highly compassionate and skilled social worker who knows their story and supports them throughout their journey.
Our SC Team took some time to share some highlights of their work here at the Center, the benefits of the model and the most rewarding part of their jobs:
How does the holistic approach work in favor of our clients?
“I think that clients benefit greatly from service integration because most of our clients don’t have a singular issue-like most people in the world. We have to look at a person more holistically because getting a job isn’t going to fix your life if you have mental health issues, or if you don’t have a car to get to that job, or don’t have childcare etc. The integrated approach is very important and I value the spiritual component of our services here because sometimes people need help tapping into their spiritual selves which is where they can find their success.”
Leah Stevenson, MSW
How are you able to better provide services for clients in the integrated service model at CityLink?
“One of the advantages of working at CityLink and providing services under one roof is that we have access to partners who are providing services to our clients, which allows for easier and more consistent communication. This is particularly helpful when trying to address or problem-solve an issue a client may be having. We also have been able to establish relationships with external or visiting partners. For instance, we just had a meeting with Regina Campbell from Legal Aid to educate Service Coordinators on additional services Legal Aid can provide to our clients, which helps us to serve our clients better when we are working collaboratively.”
Cassie Kolkelbeck, MSW
What do you consider to be the most important part of your job and what would you consider the most rewarding part of your job?
“Relationship building is the most important thing that we do. If we don’t have a relationship with our clients then that means they can’t trust us, and if they don’t trust us then as individuals they can’t progress in trying to meet their goals. I feel like the most rewarding part about my job is when people actually make it here and see what this place is about, so that they can sit down and have a goal session and map out where to go from there.”
Monica Benton, MSW